Description

Help Desk Management: Respond promptly to IT support requests, documenting incidents, and providing detailed resolutions. Prioritize and escalate issues as necessary to ensure effective and efficient problem resolution.
Software and Hardware Installation: Install, upgrade, and configure software applications, operating systems, and hardware components.User Training and Documentation: Develop and deliver user training sessions to enhance understanding of technology tools, systems, and security best practices. Create and update technical documentation, including user guides, FAQs, and knowledge base articles.
Security Compliance: Assist in implementing and maintaining security protocols, policies, and procedures to protect the organization's data and systems from unauthorized access, viruses, and other security threats.

Requirements

Certifications (Preferred): Microsoft 365 Certified, CompTIA Network+, CompTIA A+