Description
Working Solutions seeks independent contractors experienced in bookkeeping/accounting practices and using accounting software in order to assist customers. In this program, you will help callers with questions related to accounting software processes, ledger entry, navigation, and other troubleshooting needs. Proficiency in QuickBooks Online or comparable accounting software is required. This is a remote, independent contractor role that provides customer support via phone.
To apply for this role, please do NOT email. Click the link and follow the application steps here.
Why Become a Working Solutions PRO?
- Work from Home: Ditch the commute and enjoy the comfort of home.
- Flexible Hours: Set your own schedule and work when it's convenient for you.
- Diverse Experience: Expand your skillset across various industries while providing exceptional customer service.
- Supportive Environment: We’re here to help every step of the way!
Earnings Potential
Earn $0.33/handle minute
Contractors are guaranteed a minimum of 45 minutes for each hour if available for the full 60 minutes.
Skills Needed
- Proficiency in QuickBooks Online or comparable accounting software.
- Bookkeeping/accounting expertise to include AR, AP, journal entries, reconciliation, etc.
- Customer service experience and demonstrated ability to deliver high-quality customer service over the phone in a virtual or "brick and mortar" call center environment.
- Comfort with cross-selling relevant products while addressing customer concerns.
- Strong ownership of customer issues in order to take control of the situation and provide confident resolution.
- Tech savvy and avid computer user.
- Communicate with a friendly tone and professional demeanor.
Schedule
- Flexible schedule opportunities - you choose your own hours!
- Schedule available hours between 8 am and 8 pm CST, Monday - Friday
- Work Environment Requirements
- Quiet, uninterrupted space
- Organized desk area
Technology Requirements
- Personal computer (no tablet)
- Broadband internet connection, at least 10 Mbps download speed
- Wired internet connection (no wi-fi or mobile internet)
- Windows 11 operating system
- Valid antivirus software installed, running and up to date
- Wired USB headset with microphone
- Mac users: Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apple’s Boot Camp utility.
- No VPN; computers may not connect to internet services through a private VPN during Working Solutions working time. Examples: NordVPN, McAfee VPN, etc.
- *Full PC requirements
Important Information
For this program, you must live and work from the United States, except CA, NY, PA, WA. We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington. Contractors must also successfully pass a criminal background check.
Contractual Relationship: The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. Learn more about what it means to be an independent contractor.
Requirements
Skills Needed
- Proficiency in QuickBooks Online or comparable accounting software.
- Bookkeeping/accounting expertise to include AR, AP, journal entries, reconciliation, etc.
- Customer service experience and demonstrated ability to deliver high-quality customer service over the phone in a virtual or "brick and mortar" call center environment.
- Comfort with cross-selling relevant products while addressing customer concerns.
- Strong ownership of customer issues in order to take control of the situation and provide confident resolution.
- Tech savvy and avid computer user.
- Communicate with a friendly tone and professional demeanor.
