Description
About the job
ComPsych is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResources and AbsenceResources solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs.
About The Role
As a Health & Well-Being Coach in ComPsych’s Health & Well-Being department, you will consult with clients on topics related to physical and emotional well-being as well as contribute to departmental project and program initiatives.
What You'll Do
Conduct comprehensive client assessments and apply professional coaching methodologies to develop tailored health and well-being strategies that support positive behavior change
Exercise independent judgement in evaluating clients’ presenting concerns and determining appropriate resources, interventions, and referral pathways
Maintain thorough and compliant case documentation, reporting outcomes, metrics, and service utilization data in the proprietary database
Demonstrate a comprehensive understanding of the product portfolio, including H&WB products and services, EAP counseling, work-life, legal, and financial services, and make appropriate cross-referrals
Provide expert guidance to clients regarding available services, and referral procedures, ensuring clarity and strong engagement throughout the coaching experience
Develop strong relationships with internal and external customers and respond to all inquiries in a timely manner
Demonstrate ComPsych's strong client focus and promise to over-deliver on customer expectations
Design and facilitate structured coaching sessions, assess readiness for change, and collaboratively establish measurable goals that support sustainable health and well-being improvements
Positively and professionally educate clients about the coaching process and the value of all services available to them
Contribute subject matter expertise to the creation and refinement of client-facing materials, tools, and resources
Facilitate online group coaching sessions, group coaching, and webinars
Utilize established coaching frameworks including motivational interviewing, active listening, and goal setting to foster self-awareness and sustainable behavior change
Participate in the ideation, development, and execution of program enhancements, independently managing assigned projects and deliverables to completion
Perform other duties as assigned
Requirements
What We're Looking For
Education: Bachelor's degree required, Master's degree preferred
1-2 years related experience required
Superior active listening and coaching skills and a demonstrated ability to be empathetic to client concerns
Certifications in one or more of the following areas are preferred: Wellcoaches, Catalyst Coaching, NBC-HWC, Certified Health Education Specialist
Additional certifications are a plus: Personal Trainer, Registered Dietitian, Yoga/Meditation Instructor
Outstanding customer service skills
Demonstrated ability to manage projects and develop relevant customer communications materials
Sound judgment and critical thinking skills in order to resolve client issues effectively
Strong attention to detail and ability to multi-task
Excellent organizational skills, highly self-motivated, and dependable
Proficiency in the Microsoft Office Suite
Flexible day and evening hours are required to meet client availability
Stable work history required
