Description
DAMA International® - www.dama.org - is seeking an experienced Business Analyst to lead the analysis, mapping, and documentation of certification-related business processes and to draft the operational standards, policies, and guidelines needed to support the Certified Data Management Professional® program. This is a hands-on engagement requiring strong process-analysis skills, disciplined documentation practices, sound professional judgment, and the ability to translate stakeholder requirements into clear, implementable outputs.
Note: when submitting your application, applicants should attach a one-page note describing how they would approach the first 30 days of discovery (who you would talk to first and why, what you'd collect, what you'd deliver by day 30)?
Requirements
Key Responsibilities
Discovery and current-state analysis
Plan and conduct structured discovery with the Certification Council, Executive Director, operational staff, vendors, and other relevant stakeholders.
Review existing policies, procedures, forms, communications, system workflows, governance decisions, and related source materials.
Document current-state processes, roles, decision points, inputs, outputs, controls, handoffs, pain points, exceptions, and gaps.
Validate findings with process owners and reconcile inconsistent or incomplete practices.
Future-state process design
Develop practical future-state process models aligned with requirements established by the Certification Council.
Define clear roles, responsibilities, approvals, service expectations, records, escalation paths, and control points.
Identify dependencies involving governance, technology, data, legal review, communications, and operational capacity.
Recommend options where requirements are incomplete or competing, documenting trade-offs and decisions required.
Process mapping and narratives
Create professional current-state and future-state process maps using Microsoft Visio as the standard tool.
Use consistent notation, naming conventions, version control, and level of detail across all maps.
Prepare supporting narratives that explain triggers, steps, actors, decisions, records, controls, exceptions, and outcomes.
Standards, policy, and guideline development
Draft clear, internally consistent standards, policies, procedures, and guidelines covering the certification lifecycle.
Translate approved requirements into language that is operationally precise, understandable to stakeholders, and suitable for consistent application.
Define substantive grounds and criteria for decertification, denials, appeals, and third-party complaints, including appropriate sanction levels and due-process steps where directed.
Ensure terminology, authorities, roles, records, timelines, and cross-references remain consistent across the full documentation set.
Requirements and traceability
Elicit, document, analyze, prioritize, and maintain business and stakeholder requirements.
Maintain traceability from approved requirements to process maps, controls, and written standards.
Record assumptions, constraints, open questions, dependencies, risks, decisions, and changes.
Identify requirements that may need later translation into system, data, reporting, or vendor specifications.
Stakeholder review and quality assurance
Facilitate structured review sessions and present work in a form that supports timely decisions.
Consolidate comments, resolve conflicting feedback, maintain review logs, and document disposition of material comments.
Perform quality checks for completeness, clarity, consistency, feasibility, traceability, and document control.
Prepare approval-ready packages for the Executive Director, Legal Counsel, and Certification Council, as applicable.
Expected Deliverables
Engagement work plan. Confirmed scope, discovery plan, stakeholder map, milestones, review cadence, dependencies, and deliverable schedule.
Current-state assessment. Validated inventory of existing processes and documentation, including identified gaps, inconsistencies, risks, pain points, and unresolved decisions.
Current-state process maps. Microsoft Visio maps and supporting narratives for all in-scope certification processes.
Future-state process maps. Approved target-state workflows showing roles, decisions, controls, handoffs, records, exceptions, and escalation paths.
Standards and documentation package. Draft and final standards, policies, procedures, and guidelines for certification, recertification, decertification, denials, appeals, and third-party complaints.
Requirements traceability matrix. Traceability between source requirements, decisions, process steps, controls, and final documentation.
Review and decision records. Stakeholder review logs, comment-disposition records, decision log, version history, and approval status.
Handover package. Organized source files, editable Visio diagrams, final documents, open-item register, implementation considerations, and briefing for operational ownership.
