Description

The Role
You’ll operate as a business leader first and an HR expert second: partnering with senior
leaders to solve real organizational problems, building talent systems that compound over
time, and stewarding a culture that is one of Ensemble’s most important competitive
advantages. The role is intentionally weighted toward people strategy — talent acquisition,
development, engagement, and retention — while also owning the HR operations,
compliance, and employee relations work that keeps a multi-state, multi-site business
running well.

Key Responsibilities

Talent & Culture (~70%)

• Design and lead a proactive talent acquisition strategy: building pipelines for
  frontline roles and leadership positions, developing compelling employer value
  propositions, and establishing structured, bias-aware hiring processes
• Build and oversee an enterprise learning and development strategy covering
  onboarding, role-specific skill building, leadership development, and continuous
  growth
• Define, articulate, and steward Ensemble’s culture and values, ensuring they are
  embedded in hiring, onboarding, performance management, and leadership
  behavior
• Lead the annual engagement survey and action planning cycle; surface early signals
  of engagement risk and recommend interventions
• Develop and manage a comprehensive retention strategy addressing compensation
  competitiveness, career pathing, manager quality, and working environment
• Design and administer the performance management framework (goal setting,
  feedback, reviews, and calibration) that drives accountability and development in
  equal measure
• Lead succession planning for critical roles across the organization

HR Operations (~30%)

• Oversee total rewards programs, including base pay, variable incentives, and benefits,
  including annual compensation reviews, market benchmarking, and pay equity
  analysis
• Ensure HR practices and employment decisions comply with applicable federal, state,
  and local law (FMLA, ADA, FLSA, EEO, OSHA) across a multi-state operating
  environment
• Work with Legal & Compliance to maintain the employee handbook, policies, and
  standard operating procedures, and partner with Legal and/or outside counsel on
  escalated employment matters
• Oversee workplace investigations — such as harassment, discrimination, and policy
  violations — with objectivity and timely resolution
• Oversee HRIS platforms, workforce data integrity, and reporting accuracy
  Equip managers with the skills and confidence to address employee issues early,
  fairly, and consistently

Requirements

• 15+ years of progressive HR leadership experience, with at least 5 years in a senior
  HR role (VP, Director, or equivalent) with broad functional accountability
• Demonstrated HR leadership in service-oriented industries, such as hospitality,
  healthcare, education, retail, logistics, professional services, or similar; anywhere
  where workforce quality directly drives customer experience
• Experience scaling HR infrastructure in a high-growth, multi-site environment
• Proven track record building talent acquisition functions in high-volume and/or
  multi-site environments
• Hands-on experience designing L&D programs and retention strategies with
  measurable outcomes
• Solid experience managing total rewards, employee relations, and multi-state HR
  compliance
• Strong business judgment: connects people strategy to business outcomes and
  communicates in business language
• Drives change through persuasion, relationship-building, and credibility, rather
  than policy enforcement
• Excellent communication skills at all levels, from frontline employees to executive
  stakeholders
• Highly organized and able to prioritize and execute in a fast-paced, distributed
  environment
  

Preferred

• Experience supporting M&A activity and integrating acquired businesses and their
  people
• Familiarity with arts education, performing arts, or mission-driven organizations
• Proficiency with HRIS platforms (e.g., Workday, Paycor, UKG, Dayforce/Ceridian)
  and workforce analytics
• SHRM-SCP, SPHR, or equivalent senior HR certification